Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Name, email, phone number, and address
• Payment information (processed securely via Stripe)
• Job details and service preferences
• Communications with our support team

2. How We Use Your Information

We use your information to:

• Provide and improve our cleaning services
• Process bookings and payments
• Communicate about your jobs and account
• Ensure platform safety and prevent fraud

3. Data Sharing

We share relevant job details with assigned cleaning professionals. We do not sell your personal data to third parties. We may share data with service providers who help us operate the platform (e.g., payment processors, hosting providers).

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. Payment data is handled by PCI-compliant processors.

5. Your Rights

Under GDPR, you have the right to access, correct, delete, or export your personal data. Contact us at privacy@kleen.co.uk to exercise these rights.

6. Cookies

We use essential cookies for authentication and platform functionality. Analytics cookies are used only with your consent.

7. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@kleen.co.uk.