Frequently Asked Questions
Everything you need to know about KLEEN
Simply click 'Get Started', choose your service, customise the details, and get an instant quote. Once you confirm, we'll match you with a vetted professional cleaner in your area.
Our real-time pricing engine factors in the type of service, size of the area, complexity of the job, and the number of operatives required. You'll see a price range before you confirm.
Yes. Every cleaner on our platform is fully insured, background-checked, and professionally trained to deliver consistent, high-quality results.
You can reschedule or cancel via your dashboard. Cancellations made more than 24 hours before the scheduled time are free of charge.
We're expanding rapidly across the UK. Enter your postcode during the booking process to check availability in your area.
Payment is handled securely through our platform. You can pay by card, PayPal, or Klarna (pay later or in 3 instalments). You're only charged once the job is completed.
We take quality seriously. If you're not happy, you can raise a dispute through your dashboard and we'll work to resolve it — including a re-clean if necessary.
Yes! We provide cleaning services for offices, retail spaces, warehouses, and other commercial properties. Select 'Commercial' when starting a new job.
For safety and regulatory reasons, we do not offer: drainage, asbestos removal, roof access/height work, hazardous or biohazard cleanup, crime scene cleanup, or pest control.